Shipping Policy – Zalonsonali

Effective Date: March 3, 2025

At Zalonsonali, we are dedicated to providing a seamless, reliable, and timely shipping experience. This Shipping Policy outlines the available shipping methods, estimated delivery times, shipping costs, tracking information, and guidelines regarding lost or damaged shipments. By placing an order, you agree to the shipping terms outlined in this policy.

1. Shipping Coverage

Currently, we offer shipping within the United States. We are working on expanding our shipping services to international destinations in the future. Any updates regarding international shipping will be reflected in this policy.

2. Order Processing Time

  • Orders are processed within 1-3 business days after payment verification.
  • Orders placed on weekends or public holidays will be processed on the next business day.
  • In case of high order volumes, processing times may be extended slightly. Customers will be notified of any delays.
  • If your order contains multiple items, they may be shipped separately depending on availability.

3. Shipping Methods & Estimated Delivery Times

We offer multiple shipping options to suit your needs:

  • Standard Shipping (5-7 business days) – Affordable and reliable delivery option for all orders.
  • Expedited Shipping (2-4 business days) – Faster shipping for customers who need their orders sooner.
  • Overnight Shipping (Next business day delivery) – Express delivery option for urgent purchases (available for select locations).

Shipping times are estimated and may vary due to weather conditions, carrier delays, holidays, or other unforeseen circumstances.

4. Shipping Costs

Shipping costs depend on several factors, including:

  • The weight and dimensions of your order.
  • The shipping destination within the United States.
  • The selected shipping method (standard, expedited, or overnight).

Shipping fees will be calculated and displayed at checkout before you finalize your purchase. Occasionally, we may offer free shipping promotions, which will be advertised on our website.

5. Tracking Your Order

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking number.

You can track your order by:

  • Clicking the tracking link provided in your email.
  • Visiting the shipping carrier’s website and entering your tracking number.

If you do not receive tracking information within 3 business days, please check your spam folder or contact info@zalonsonali.com for assistance.

6. Shipping Delays & Issues

While we aim for timely deliveries, there may be instances where orders are delayed due to:

  • High shipping volumes during holidays or peak seasons.
  • Unforeseen disruptions, including weather conditions or carrier issues.
  • Incorrect or incomplete shipping addresses provided at checkout.

If your package is delayed beyond the estimated delivery window, please:

  • Check your tracking status for real-time updates.
  • Contact the shipping carrier directly for further information.
  • Reach out to our customer support team if further assistance is required.

7. Address Accuracy & Undeliverable Packages

Customers are responsible for providing a correct and complete shipping address at checkout. If an order is returned due to an invalid or incorrect address, customers may be required to:

  • Pay additional shipping fees to resend the package.
  • Accept a refund minus original shipping costs if reshipping is not preferred.

If you need to modify your shipping address after placing an order, please contact us immediately. Once an order has been shipped, we cannot change the address.

8. Lost or Stolen Packages

If your order is marked as delivered but has not been received, please:

  • Check with neighbors, household members, or front desk management in case they accepted the package.
  • Verify the shipping address provided at checkout.
  • Contact the shipping carrier for additional delivery details.

If the package is still missing, notify us at info@zalonsonali.com within 7 days of the marked delivery date. While we will assist in filing claims with the shipping carrier, Zalonsonali is not responsible for lost or stolen packages once they have been marked as delivered.

9. Damaged or Incorrect Orders

If your order arrives damaged or incorrect, please take the following steps:

  • Email info@zalonsonali.com within 7 days of delivery with:
    • Your order number.
    • Clear photos of the damaged item(s) and packaging.
  • Our team will assess the issue and offer a replacement or refund as needed.

Customers will not be charged for return shipping if the damage or mistake is due to our error.

10. International Shipping & Customs Fees

At this time, we do not ship internationally. When international shipping becomes available, customers will be responsible for:

  • Customs duties, taxes, and import fees as required by their country.
  • Ensuring compliance with their local customs regulations.

All updates regarding international shipping will be posted in this policy.

11. Order Cancellations & Changes

  • Orders may be canceled or modified only before they are processed for shipping.
  • Once an order has been packed or shipped, cancellations are no longer possible.
  • To request a cancellation, email info@zalonsonali.com as soon as possible.

If an order cannot be canceled, you may follow our Refund and Return Policy after receiving the item.

12. Policy Updates

We reserve the right to update or modify this Shipping Policy at any time. Any changes will be reflected on this page with the latest effective date. Customers are encouraged to review this policy periodically.

13. Contact Us

For any shipping-related inquiries, please contact us:

📍 Address: 34895 Noah Station Rd, Keysville, Georgia (GA), 30816
📞 Phone: (706) 547-6683
✉ Email: info@zalonsonali.com
🌐 Website: https://zalonsonali.com/

Thank you for shopping with Zalonsonali!