Refund and Return Policy – Zalonsonali

Effective Date: March 3, 2025

At Zalonsonali, customer satisfaction is our top priority. We understand that sometimes returns or refunds may be necessary. This Refund and Return Policy outlines our guidelines for returning, exchanging, and refunding products purchased from our store. By making a purchase, you agree to the terms detailed below.

1. Eligibility for Returns

We accept returns under the following conditions:

  • Items must be returned within 30 days from the delivery date.
  • Products must be unused, undamaged, and in their original packaging with all tags, accessories, and documentation included.
  • Proof of purchase, such as an order confirmation or receipt, is required.
  • Watches that have been worn, resized, or altered are not eligible for return.
  • Items marked as final sale, clearance, or customized/personalized are non-returnable unless defective.

To ensure a smooth return process, please check that your item meets these criteria before submitting a return request.

2. How to Initiate a Return

To return a product, follow these steps:

  1. Contact Us – Email info@zalonsonali.com with your order number, reason for return, and product photos (if applicable).
  2. Receive Authorization – Our team will review your request and provide a Return Authorization Number (RMA) with return instructions.
  3. Pack the Item Securely – Ensure the watch or product is well-packaged to prevent damage during transit.
  4. Ship the Item – Customers are responsible for return shipping costs, unless the return is due to our error or a defective item. We recommend using a trackable and insured shipping method.
  5. Return Processing & Refund – Once received and inspected, refunds are processed within 5-10 business days to the original payment method.

3. Refund Policy

Refunds are issued based on the following conditions:

  • Approved Returns – A full refund will be processed to the original payment method.
  • Partial Refunds – If the item is returned with missing components, damaged packaging, or visible signs of use, a partial refund may be issued.
  • Non-Refundable Items – Personalized, final sale, and worn watches are not eligible for refunds.
  • Shipping Costs – Original shipping fees are non-refundable, unless the return is due to an error on our part.

If your refund does not appear after 10 business days, please check with your bank or payment provider before contacting us.

4. Exchanges

We accept exchanges for defective or incorrect products. If you receive a damaged or incorrect watch:

  • Contact us within 7 days of delivery with photos of the issue.
  • We will provide a prepaid return label for the defective item.
  • A replacement watch will be shipped once the original item is received and inspected.

If you wish to exchange for a different model, you may return the item following our return policy and place a new order separately.

5. Damaged or Defective Items

If your product arrives damaged or defective, please notify us immediately by:

  • Emailing info@zalonsonali.com within 7 days of delivery.
  • Providing photos showing the damage or defect.
  • Keeping the original packaging for verification.

We will arrange a replacement or full refund at no additional cost to you.

6. Order Cancellations

  • Orders can only be canceled before processing and shipping.
  • If an order has already been dispatched, it must go through the return process.
  • To request a cancellation, email info@zalonsonali.com as soon as possible.

7. Late or Missing Refunds

If you have not received a refund after 10 business days, please:

  • Check with your bank or payment provider as processing times may vary.
  • Contact your credit card company, as it may take extra time for funds to appear.
  • If the issue persists, email info@zalonsonali.com, and we will assist you.

8. Policy Updates

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with the latest effective date. Customers are encouraged to review this policy periodically.

9. Contact Us

For any refund or return-related inquiries, please reach out to us:

📍 Address: 34895 Noah Station Rd, Keysville, Georgia (GA), 30816
📞 Phone: (706) 547-6683
✉ Email: info@zalonsonali.com
🌐 Website: https://zalonsonali.com/

Thank you for shopping with Zalonsonali!